Companies which are part of today’s business environment are required to undergo changes almost constantly if they are to remain competitive. While Artificial Intelligence (AI) may be an unclear motto in tech to many, there is no doubt that recent AI and machine learning depends heavily on the huge amount of information.
Artificial Intelligence helps finding explanations to complex business problems in a more human-like way. This is similar to adopting characteristics from human intelligence and executing them as algorithms in a computer friendly way. Machine learning is a form of AI which mines data for patterns that can be used to make predictions.
Companies or industries applying AI, will become more diverse as they will be driven by the ability to analyse data through multiple features, fraud exposure, and supreme customer relationship management. This will help them gain a competitive advantage.
Industry leaders predict the emergence of a new era of automation. Artificial intelligence is quickly automating routine intellectual processes. These already play a vital role in many industries like retail, hospitality, financial firms etc.
AI helps build a service, attracts customers, gather data, and let computers learn from this data, all on a scale that human labour cannot imitate; from Siri to self-driving vehicles.
For instance, Amazon continuously works towards analysing the internal processes in order to improve their efficiency. The firm’s latest algorithmic project is Amazon Go, a cashier less grocery store. Hundreds of cameras surround the stores and watch shoppers from above, converting visual data into a 3D profile which is used to track hands as they pick a product. The system sees which items the customers pick up and bills them to their Amazon account when they leave the store.
Recently, the emerging type of technology invested in is the ROBOTS. Hilton Hotel are a clear example of this. They are passionate about taking care of their guests, providing them with more choices and flexibility through effective use of technology. Hilton works in partnership with a technology company IBM, to test out a concierge experience with its customers. It is called “Connie”, a robot for the hospitality market. Its use is to interact with guests and delight them by responding to their questions in a friendly and informative manner.
We are witnessing a business phase where massive technology-driven alterations are helping us to address a number of challenges in attaining optimum growth and the AI technology, has extremely strong evolving implications.
Our team is ready to assist you in reengineering key processes with particular emphasis placed on digitalising as much as possible these same processes with a view to create value not only within the organisation but also to enhance the customer experience. Contact us today.
